GENERAL QUESTIONS
How can i get in touch for any query or customer support?
You can email us at info@daewoofastex.pk or call us at 042-111-007-009.
How can I track a consignment?
Insert your consignment number in the consignment tracker on top of the homepage to review the complete status of your consignment.
What are the services provided by FastEX?
To view our range of services, click the Services tab on top of the FastEX homepage.
Which FastEX service center is near to my location?
You can find out your nearest FastEX Centre by simply selecting ‘Locations’’ on the homepage or you can click here
How can I get in touch with you through social media?
You can send your queries through the following channels:
Facebook
Twitter
Linkedin
Instagram
In case a shipment is lost, will FastEX be liable to give us the market value of good that has been lost?
If the shipment is insured then yes, FastEX is liable to pay the market value of the lost shipment. If the shipment is not insured, then the liability of FastEX is limited as mentioned in the terms & conditions of carriage.
How much does FastEX charge as insurance for high value goods?
Our insurance rate is flat 2% of the market value of the good.
How can I claim for a lost/damaged shipment?
All claims for international/domestic shipments must be submitted in writing to FastEX within thirty (30) days from the date that FastEX accepted the shipment, failing which, FastEX will have no liability whatsoever.
Which items are prohibited for delivery?
FastEX will not accept the following items as shipment:
Currency, jewelry, bullion, antiques, liquor, stamps, precious metals & stones ,works of art, fire arms ,plants, drugs, explosives, animals, industrial carbons and diamonds, hazardous and combustible materials, smuggled items, socially unacceptable items and any item whose distribution is regulated by law.
What are your hours for cargo collection offices?
Our self-booking/collection facility is available to customers 24/7 and home delivery service will be from Monday to Saturday.
What are your service charges?
For your convenience, all charges are posted on the company website along with a tariff calculator.
FastEx Calculator
There are no hidden costs, hence, you will be charged exactly the price that is quoted under each product/ service.
Our corporate clients are requested to contact their respective sales representative for charges and other related detail.
My receiver says he never received the package, can you help?
Yes! We have a written record of every delivery which proves who received, when and where every consignment was delivered.
What events are recorded for shipment tracking?
Shipment movement information is captured each time a tracking label is scanned. Common scans include the following information:
- Ship From
- Ship To
- Shipment Date
- Shipment Note
- Tracking detail
How long will an email response take?
It will take around two working days at maximum.
What is tracking number?
Tracking Number is used by FastEX to identify and track every shipment as it moves through the FastEX network to its destination. FastEX automatically assigns a tracking number to every shipment.
Can I hold my shipment for a longer time at any terminal?
After five days of arrival at actual destination a pre-defined store charges will be applied.
Is it compulsory to bring CNIC for sending or receiving a consignment?
Yes it is compulsory to bring your original id card to send or receive a shipment.
What happens if a shipment I send cannot be delivered?
We will make up to 2 attempts to deliver a shipment. Our courier rider will leave a sticker indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up). Most of the times the shipment can then be picked up from the nearest express center. If a shipment is not delivered due to change in address, business closure, etc., the shipment will be returned to the sender/ consignor.
What does the shipment status “Returned to source” mean?
The title “Returned to Source” in the status means that the shipment was returned back to the source who booked the shipment due to different reasons, e.g. refused to accept by consignee, address not traceable or etc.
What is your policy when anything goes wrong during delivery?
Having over 21 years of experience in the cargo industry, Daewoo FastEX has learnt to deal with most things which could go wrong and so have standby solutions. It is our policy to make prompt alternative arrangements for any type of delays i.e. flight off-load, technical issues, due to accidents, breakdowns etc.
Can I send fragile goods via courier?
Fragile goods sent by our courier should be packed properly with a fragile sticker, because we do not take any responsibility, claim or insurance of such goods.
Does Daewoo FastEx deliver to PO boxes?
No. Daewoo FastEx is unable to deliver to PO boxes. A full street address and Telephone number is required.
Why do I need to provide the weight and dimensions of my parcel?
Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue.
How can we obtain a FastEx franchise?
You can either send an email at fastex@daewoo.com.pk or visit our Head Office at Lahore or call manager retail at 0334-4666598.
Is FastEx Franchise/Agent ship opportunity available in Sindh, Baluchistan and other parts of the country?
Yes, it is available all over the country.
Is it compulsory to have a physical check of the shipment?
Yes, inspection is a must to do process as per the instructions of law enforcement agencies.
Does Daewoo FastEx provide packing materials?
The packing material is the responsibility of the shipper but at some locations basic packaging material is available.
Where is the head office of Daewoo FastEx?
Head Office: 231-A Ferozepur Road, Kalma Chowk Lahore, Punjab Pakistan.
GlobEx FAQ'S
Can we receive/ import shipments from any other country to Pakistan?
You can send/export shipments FROM Pakistan only.
How do I know if the item I need to send is prohibited in GlobEx?
GlobEx will not accept the following items as shipment: cash, jewelry, passports, drugs, ammunition, unauthorized state documents, restricted or prohibited item or any item whose distribution is regulated by law.
From where we can book international shipments through GlobEx?
You can easily book your international shipments from all FastEx outlets and Daewoo terminals.
How many days will it take to deliver my shipment through GlobEx?
It depends upon the origin and destination of the shipments.
What are your service charges for international shipments?
You need to visit any FastEx outlet in order to get accurate tariff calculator.
GREETINGS FAQ'S
Which products are available in FastEx greetings?
We deliver Cakes, bouquets, sweets, and seasonal fruits in selected cities of the country.
Can I book Greetings products on website or on mobile app?
Yes this service is available.
COD FAQ'S
Is it necessary to open a account to use COD?
It is not necessary but if your shipments are large in number then you are requested to open a corporate account.
Can I make a corporate account at home?
Yes you just need to fill the online request form to make a corporate account. Our company's representative will contact you for further procedure.
What are requirements for COD account opening?
Following documents are required for account opening:
A stamp paper of Rupees 100 (for under taking)
Copy of valid and original CNIC
Request letter (on letter head)
Copy of NTN (in case of company/firm if available)
Company's stamp
What is the time period of cashback on COD shipment?
Retail customers can receive their payments within 48 hours of the activity whereas for corporate customers we are paying twice a week.
FastEX Cargo
Is home delivery service available for FastEX cargo?
No you need to visit any FastEx outlet.
Can I send my shipment on Sunday?
Our outlets are closed on Sunday but our terminal booking centers operate 24/7 a week.
If the shipment is lesser in weight but larger in volume, what charges will be applicable?
It will be charged on volumetric formula as per international standards.